Shipping Policy

All orders are processed and shipped within 1 business day. Orders placed before 5pm (Mon/Fri) will be delivered the next day in the Netherlands and Belgium, Germany, and Austria have a delivery time of 1-3 business days . Orders are not shipped and/or delivered on certain public holidays.

CLICK HERE TO TRACK YOUR ORDER

Shipping costs and delivery times

Tjilla offers free standard shipping within the Netherlands and Belgium for orders with a minimum purchase amount of €25. Free standard shipping is not available for orders with a purchase amount of less than €25 and/or orders shipped outside the EU.

Shipping confirmation and tracking

Once your order has been shipped, we will send you an email with a shipping confirmation and a tracking number. Click here to track your order.

Damage, incomplete shipments, losses or incorrectly delivered products

We request that you inform our customer service as soon as possible (preferably within 24 hours from the moment you received your order) by email, telephone or via the contact page of the Website if you:

You receive your order in a damaged or incomplete condition;

Receive products that you did not order; or

You have not received your order.

In these cases, we will decide how to resolve the situation. You must always inform us of the above situation(s) and await our instructions.

We will bear the costs of any replacement delivery and will then ensure that the correct products are sent, provided you have fully complied with our returns instructions.

If you return one or more products at your own expense, without first contacting us and waiting for our instructions, you cannot reclaim the shipping costs you incurred from Tjilla (and you cannot hold Tjilla liable for the return that took place without our prior instructions).

To ensure your satisfaction, we will provide a suitable solution as quickly as possible. If your order is lost in transit or you claim you haven't received it (even though your tracking information indicates receipt), we will initiate an investigation with the relevant carrier. We will typically await the results of the investigation and either send you a replacement or refund your purchase price if the carrier confirms the shipment was lost. You agree to fully cooperate with our carrier during the investigation.

The risk of damage and/or loss to the shipment rests with Tjilla until the order is delivered to the delivery address, unless otherwise agreed. If there are problems with the shipment of an order due to an error in the delivery address made by the customer, Tjilla cannot be held liable for the (partial) loss of the shipment.

Contact us

If you have any questions about your product or your order, please contact with us via the Contact page . You can email us anytime and reach us by phone Monday through Saturday between 9:00 AM and 8:00 PM.

Phone: +31 850022287
E-mail: info@tjilla.nl