Shipping policy tjilla robot vacuum cleaners
All orders placed before 5:00 PM (Mon-Fri) are processed and shipped within 1 business day, with next-day delivery in the Netherlands and Belgium. For Germany and Austria, delivery takes 1-3 business days. Orders are not shipped or delivered on certain official holidays.
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Shipping Costs and Delivery Times
Tjilla offers free standard shipping within the Netherlands and Belgium for orders with a minimum purchase amount of 25 EUR. For orders with a purchase amount less than 25 EUR and/or orders to be shipped outside the EU, free standard shipping does not apply.
Shipping Confirmation and Tracking
Once your order has been shipped, we will send you an email with shipping confirmation and a tracking number. Click here to track your order.
Damage, Incomplete Shipments, Losses or Incorrectly Delivered Products
We kindly request that you inform our customer service as soon as possible (preferably within 24 hours of receiving your order) by email, phone, or through the Website's contact page if you:
Receive your order in a damaged or incomplete state;
Receive products you did not order; or
Have not received your order.
In these cases, we will decide how to resolve the situation. You must always inform us of the above situation(s) and await our instructions.
We will bear the costs for any replacement delivery and will then ensure that the correct products are sent, provided that you have fully complied with our return instructions.
If you return one or more products at your own expense, without first contacting us and awaiting our instructions, you cannot claim the shipping costs incurred by you from Tjilla (and you cannot hold Tjilla liable for the return that occurred without our prior instructions).
To ensure your satisfaction, we offer a suitable solution as quickly as possible. If the order has been lost during transit or if you claim that you have not received the order (even if receipt is indicated by the tracking data), we will initiate an investigation procedure with the relevant carrier. Typically, we first await the results of the investigation procedure and will then send you a new product or refund you the purchase price if it is confirmed that the shipment was lost by the carrier. You agree to cooperate fully with our carrier during the investigation.
The risk of damage and/or loss to/of the shipment rests with Tjilla until the moment of delivery of the order to the delivery address, unless otherwise agreed. If there are problems with the shipment of an order due to an error in the delivery address made by the customer, Tjilla cannot be held liable for the (partial) loss of the shipment.
Contact Us
If you have any questions about your product or order, please contact us via the contact page. You can email us at any time and reach us by phone from Monday to Saturday between 09:00 AM and 08:00 PM.
Phone: +31 850022287
Email: info@tjilla.nl