Contact Us
If you have any questions, you can contact us via the contact platform, this is usually answered within an hour (Mon-Sat: 09:00 and 20:00). You can also contact us by phone or via whatsapp +31 850022287 (Mon-Sat: 09:00 - 20:00). We try to solve everything as quickly as possible, this can take up to 1 working day. Track your order? Click here .
🏢 Het Bassin 21k, 7671 ST, Vriezenveen, Netherlands
✉️ Info@tjilla.nl
📞 +31 850022287
- Chamber of Commerce number: 75150069
- VAT number: NL002427609B66
- Address details:
Tjilla BV
The Basin 21k
7671 ST
Freezing peat
Good brand, good service, many other companies can learn from this!
How can we help?
Frequently Asked Questions
Use this text to share information about your product or shipping policies.
Can I also get my manual online?
It is possible to download your manual online: Click here
What about your warranty?
All items are covered by a warranty. Robot vacuum cleaners and stick vacuum cleaners generally have a manufacturer's warranty of 2 years. Batteries have a warranty of 6 months and brushes have a warranty of 3-6 months. This may vary depending on the type of brush. The warranty period for the product and, if applicable, specific components is stated on the product page. If there is a defect, we would like to ask you to contact us first. If the item needs to be returned to us, we will provide you with a shipping label free of charge. The warranty covers the repair or replacement of the defective item. If my robot vacuum cleaner or stick vacuum cleaner stops working in a year, will I get a new one? If we cannot repair the robot vacuum cleaner or stick vacuum cleaner, you will receive a new one free of charge. (This only applies if the customer cannot do anything about it!) Read more on the Warranty & complaints page
Product temporarily sold out?
We do our utmost to have all products in stock. Is a product (temporarily) out of stock? No problem! Feel free to contact us and we will look for a suitable solution together.
Can I come over to your place?
Yes, if you would like to come to our office, this is possible. Call or email us to make an appointment.
Are returns always free?
Yes! You can always return your ordered item for free. If you ordered your item from bol.com, amazon.nl or kaufland.de, please contact these cooperatives and they will help you further.